Return & Refund Policy

At Minmoex, your satisfaction comes first. We strive to make returns and refunds simple, fair, and hassle-free. Please review the details below to understand how our policy works.

1. Return Eligibility & Conditions

• Returns are accepted within 30 days from the delivery date.

• Items must be unused, undamaged, and in their original packaging.

• Products showing signs of wear, misuse, or damage may not qualify.

• Certain items are non-returnable (e.g., hygiene products, custom-made items, or perishables).

• Requests made after the 30-day window will not be accepted.

2. Refund Process

• Once your return is received, we will inspect the item.

• You’ll be notified via email whether your refund has been approved or declined.

• Approved refunds are issued back to your original payment method within a few business days.

• If declined, we will explain the reason.

3. Delayed or Missing Refunds

If your refund hasn’t arrived yet:
1️⃣ Re-check your bank account.
2️⃣ Contact your credit card provider (processing times may vary).
3️⃣ Contact your bank (delays may occur before funds are released).

📩 If you still have not received your refund, please contact us at support@minmoex.com and our team will assist you.

4. Exchanges for Defective or Damaged Items

We happily replace items that arrive defective or damaged.

To request an exchange for the same product:

• Email support@minmoex.com with your order details and clear photos of the issue.

• Our team will provide instructions for the next steps.

5. Return Shipping & Costs

• Please contact us first before sending back any products.

• Customers are responsible for return shipping costs, which are non-refundable.

• In some cases, approved refunds may have the return shipping fee deducted from the total refund.

6. Contact Us

If you have questions about our return or refund process, we’re here to help.

📧 Email: support@minmoex.com.

Our team is dedicated to ensuring a smooth and worry-free shopping experience.